Frequently Asked Questions (FAQs) – ParfumÉlan

1. Where is ParfumÉlan based?

ParfumÉlan is proudly based in Croatia, offering high-quality fragrances to customers locally and internationally.

2. What types of perfumes do you offer?

We provide a curated selection of luxury perfumes, including Eau de Parfum (EDP), Eau de Toilette (EDT), and niche fragrances from renowned and emerging brands.

3. Do you ship internationally?

Yes! We offer worldwide shipping, including EU countries and beyond. Delivery times and costs vary depending on the destination.

4. How long does delivery take to EU countries?

For orders shipped to EU countries, delivery typically takes up to 30 business days, depending on customs processing and local postal services.

5. What payment methods do you accept?

We accept:

• Credit/Debit Cards (Visa, Mastercard, Maestro)

• PayPal

• Bank Transfer (for Croatian customers)

6. How long does delivery take within Croatia?

For orders within Croatia, delivery usually takes 4-7 business days via our trusted courier partners.

7. Can I return or exchange a perfume?

Due to hygiene reasons, we do not accept returns or exchanges on opened perfume products. However, if your order arrives damaged or defective, please contact us within 7 days for assistance.

8. Are your perfumes authentic?

Absolutely! We source all our fragrances directly from authorized distributors and brands, ensuring 100% authenticity.

9. Do you offer gift wrapping?

Yes! We provide elegant gift wrapping options at checkout—perfect for special occasions.

10. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email to monitor your delivery in real time.

11. How do I contact customer support?

For any inquiries, reach out via:
📧 Email: info@parfumelan.hr
📞 Phone: +
📍 Social Media: [https://www.instagram.com/parfumelan?igsh=cXJoMm1weDlvODdo&utm_source=qr

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Key Notes on EU Deliveries:

• Delivery times may vary due to customs clearance in certain EU countries.

• Customers are responsible for any additional import fees or taxes based on their country’s regulations.

Would you like any further refinements, such as express shipping options or sustainability policies? Let me know!

Best regards,
ParfumÉlan Team 💫