Return Policy

Shipping Policy – ParfumÉlan

Thank you for choosing ParfumÉlan! We strive to ensure your fragrances arrive safely and promptly. Below, you’ll find all the details about our shipping process, delivery times, and policies.

1. Shipping Destinations

We currently ship to:
✅ Croatia (Domestic)
✅ European Union (EU) Countries
✅ Selected International Destinations

For international orders outside the EU, please contact us at support@parfumelan.hr to confirm availability and shipping costs.

2. Processing Time

Orders are processed within 1-3 business days (excluding weekends and holidays).
During peak seasons (e.g., holidays, promotions), processing may take slightly longer.

3. Delivery Time Estimates

Destination	Estimated Delivery Time
Croatia (Domestic)	2-4 business days
EU Countries	7-30 business days*
International	15-45 business days*

Delivery times may vary due to customs clearance, local postal services, or unforeseen delays.

4. Shipping Costs

Croatia: Flat rate or free shipping over [X] HRK (adjust as per your policy).
EU & International: Calculated at checkout based on weight and destination.

5. Order Tracking

Once your order is shipped, you’ll receive a confirmation email with a tracking number.
Track your package via our courier partners (e.g., GLS, DHL, local postal service).

6. Customs & Import Fees

EU orders: No additional customs fees within the EU.
International orders: Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
ParfumÉlan is not liable for delays or fees due to customs inspections.

7. Damaged or Lost Packages

If your order arrives damaged or lost, contact us at support@parfumelan.hr within 7 days of delivery.
Provide order details and photos of the issue for a faster resolution.

8. Returns & Refunds (Shipping-Related)

Due to hygiene regulations, opened perfumes cannot be returned.
If an item arrives defective, we will assist with a replacement or refund (see our Refund Policy for details).

9. Contact Us

For any shipping-related questions, reach out to:
📧 support@parfumelan.hr
📞 [Your Customer Service Phone Number]

Last Updated: [Insert Date]

Would you like any modifications, such as adding express shipping options or specific courier details? Let me know, and I’ll refine it further!

Best regards,
ParfumÉlan Team 🌸

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Return & Refund Policy – ParfumÉlan

Thank you for shopping at ParfumÉlan. We want you to be completely satisfied with your purchase. Please review our policy below regarding returns, exchanges, and refunds.

1. Eligibility for Returns & Refunds

✅ Accepted Cases:

Faulty or damaged products (e.g., broken bottle, leaking perfume)
Incorrect item shipped (different from what you ordered)

❌ Non-Returnable Items:

Opened or used perfumes (due to hygiene reasons)
Products without original packaging or seals
Items purchased during sales or promotions (unless defective)

2. Return Process

1️⃣ Contact Us First

Email support@parfumelan.hr within 7 days of receiving your order.
Include:
- Order number
- Photos/videos of the issue (for damaged/incorrect items)

2️⃣ Approval & Instructions

Our team will review your request and provide return instructions if eligible.
Do not return items without approval—unauthorized returns will not be refunded.

3️⃣ Return Shipping

Customers are responsible for return shipping costs unless the error is ours (e.g., wrong item sent).
We recommend using a tracked shipping method—we are not liable for lost return packages.

3. Refund Process

Once we receive and inspect the returned item, we will notify you of approval/rejection.
If approved:
- Refunds: Processed to your original payment method within 5-10 business days.
- Replacements: Shipped out within 3-5 business days (if available).

4. Exchanges

We currently do not offer direct exchanges.
To request a different item:
1. Return the original product for a refund.
2. Place a new order for the desired item.

5. Non-Refundable Situations

Change of mind or accidental orders.
Products damaged due to misuse or improper storage.
Delays caused by shipping carriers or customs.

6. Contact Us

For any questions about returns or refunds:
📧 support@parfumelan.hr
📞 [Your Customer Service Phone Number]