Shipping Policy
Shipping Policy – ParfumÉlan
Thank you for choosing ParfumÉlan! We strive to ensure your fragrances arrive safely and promptly. Below, you’ll find all the details about our shipping process, delivery times, and policies.
1. Shipping Destinations
We currently ship to:
✅ Croatia (Domestic)
✅ European Union (EU) Countries
✅ Selected International Destinations
For international orders outside the EU, please contact us at support@parfumelan.hr to confirm availability and shipping costs.
2. Processing Time
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Orders are processed within 1-3 business days (excluding weekends and holidays).
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During peak seasons (e.g., holidays, promotions), processing may take slightly longer.
3. Delivery Time Estimates
| Destination | Estimated Delivery Time |
|---|---|
| Croatia (Domestic) | 2-4 business days |
| EU Countries | 7-30 business days* |
| International | 15-45 business days* |
Delivery times may vary due to customs clearance, local postal services, or unforeseen delays.
4. Shipping Costs
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Croatia: Flat rate or free shipping over [X] HRK (adjust as per your policy).
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EU & International: Calculated at checkout based on weight and destination.
5. Order Tracking
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Once your order is shipped, you’ll receive a confirmation email with a tracking number.
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Track your package via our courier partners (e.g., GLS, DHL, local postal service).
6. Customs & Import Fees
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EU orders: No additional customs fees within the EU.
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International orders: Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
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ParfumÉlan is not liable for delays or fees due to customs inspections.
7. Damaged or Lost Packages
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If your order arrives damaged or lost, contact us at support@parfumelan.hr within 7 days of delivery.
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Provide order details and photos of the issue for a faster resolution.
8. Returns & Refunds (Shipping-Related)
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Due to hygiene regulations, opened perfumes cannot be returned.
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If an item arrives defective, we will assist with a replacement or refund (see our Refund Policy for details).
9. Contact Us
For any shipping-related questions, reach out to:
📧 support@parfumelan.hr
📞 [Your Customer Service Phone Number]
Last Updated: [Insert Date]
Would you like any modifications, such as adding express shipping options or specific courier details? Let me know, and I’ll refine it further!
Best regards,
ParfumÉlan Team 🌸