Privacy Policy

Return & Refund Policy – ParfumÉlan

Thank you for shopping at ParfumÉlan. We want you to be completely satisfied with your purchase. Please review our policy below regarding returns, exchanges, and refunds.

1. Eligibility for Returns & Refunds

✅ Accepted Cases:

  • Faulty or damaged products (e.g., broken bottle, leaking perfume)

  • Incorrect item shipped (different from what you ordered)

❌ Non-Returnable Items:

  • Opened or used perfumes (due to hygiene reasons)

  • Products without original packaging or seals

  • Items purchased during sales or promotions (unless defective)

2. Return Process

1️⃣ Contact Us First

  • Email support@parfumelan.hr within 7 days of receiving your order.

  • Include:

    • Order number

    • Photos/videos of the issue (for damaged/incorrect items)

2️⃣ Approval & Instructions

  • Our team will review your request and provide return instructions if eligible.

  • Do not return items without approval—unauthorized returns will not be refunded.

3️⃣ Return Shipping

  • Customers are responsible for return shipping costs unless the error is ours (e.g., wrong item sent).

  • We recommend using a tracked shipping method—we are not liable for lost return packages.

3. Refund Process

  • Once we receive and inspect the returned item, we will notify you of approval/rejection.

  • If approved:

    • Refunds: Processed to your original payment method within 5-10 business days.

    • Replacements: Shipped out within 3-5 business days (if available).

4. Exchanges

  • We currently do not offer direct exchanges.

  • To request a different item:

    1. Return the original product for a refund.

    2. Place a new order for the desired item.

5. Non-Refundable Situations

  • Change of mind or accidental orders.

  • Products damaged due to misuse or improper storage.

  • Delays caused by shipping carriers or customs.

6. Contact Us

For any questions about returns or refunds:
📧 support@parfumelan.hr
📞 [Your Customer Service Phone Number]

Last Updated: [Insert Date]

Important Notes:

  • This policy complies with Croatian consumer laws and EU regulations.

  • For orders shipped internationally, customs/duties are non-refundable.

Would you like to include any exceptions (e.g., holiday returns) or clarify specific scenarios? Let me know!

Best regards,
ParfumÉlan Team 🌸


Write my privacy policy

Privacy Policy – ParfumÉlan

Last Updated: [Insert Date]

At ParfumÉlan (referred to as "we," "us," or "our"), we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.parfumelan.com or make a purchase from us.

By using our website or providing your personal data, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information You Provide

When you:

  • Place an order

  • Create an account

  • Subscribe to our newsletter

  • Contact customer support

  • Participate in promotions

We may collect:

  • Name

  • Email address

  • Shipping/billing address

  • Phone number

  • Payment details (processed securely via payment gateways; we do not store full credit card information)

B. Automatically Collected Data

When you browse our website, we may collect:

  • IP address

  • Browser type & device information

  • Cookies & tracking data (see Section 4 – Cookies)

  • Pages visited & interactions

C. Third-Party Data

If you use social media logins (e.g., Facebook, Google), we may receive limited profile information.

2. How We Use Your Information

We use your data to:
✔ Process and fulfill your orders
✔ Communicate order updates, offers, and newsletters (if subscribed)
✔ Improve our website, products, and customer service
✔ Prevent fraud and enhance security
✔ Comply with legal obligations

3. Sharing Your Information

We do not sell your personal data. However, we may share it with:

  • Payment processors (e.g., Stripe, PayPal) to complete transactions

  • Shipping carriers (e.g., DHL, GLS) for delivery

  • Marketing tools (e.g., Mailchimp for newsletters)

  • Legal authorities if required by law

4. Cookies & Tracking Technologies

We use cookies to:

  • Remember your preferences (e.g., language, cart items)

  • Analyze website traffic via tools like Google Analytics

  • Deliver targeted ads (opt-out via browser settings)

You can disable cookies in your browser, but some website features may not function properly.

5. Data Security

We implement:

  • SSL encryption for secure transactions

  • PCI-DSS compliance for payment processing

  • Limited access to personal data within our team

However, no online transmission is 100% secure—we cannot guarantee absolute security.

6. Your Rights (Under GDPR & Croatian Law)

You have the right to:

  • Access, correct, or delete your personal data

  • Opt out of marketing emails (via unsubscribe link)

  • Restrict or object to data processing

  • Request a copy of your stored data

To exercise these rights, contact us at info@parfumelan.hr.

7. Data Retention

We retain your data only as long as necessary for:

  • Order processing (typically 5 years for tax records)

  • Marketing (until you unsubscribe)

  • Legal compliance

8. Third-Party Links

Our website may link to external sites (e.g., social media, brands). We are not responsible for their privacy practices.

9. Policy Updates

We may update this policy periodically. Changes will be posted here with a revised "Last Updated" date.

10. Contact Us

For privacy-related questions or requests:
📧 info@parfumelan.hr
📍 ParfumÉlan
Andrije Mohorovičića 24,43000
Bjelovar, Croatia

This Privacy Policy complies with the EU General Data Protection Regulation (GDPR) and Croatian data protection laws.

Need adjustments? Let us know if you’d like to include specific clauses (e.g., age restrictions, data processors).

Best regards,
The ParfumÉlan Team 🌸